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Created with Fabric.js 1.4.5 Mendelow's Matrix Mendelow's Matrix Stakeholder Engagement Stakeholder Engagement Stakeholder Classification Key Interest Risk to Entity Engagement Method Shareholders Connected Risk exposureCapital return Influence AGMsDetermine share movementsImpact management appointments Annual General MeetingsKey Performance IndicatorsFeedback FNB Terminate provision of finance and debt capital Termly bank manager engagementTelephonic interactions Repayment of capital & interest Customers Connected Premium goods &deliveryValue Hello Peter: complaints & complimentswithdraw supportInfluence public perception Daily interaction with sales staff & PR Officer SARS External Accuracy of tax returns Penalties, negative credit ratings Via company accountantTax files and audits Regulatory Bodies (Government) External Compliance with lawsand regulations Prohibiting trade withBelgium & foreign suppliers Interaction via Chamberof Commerce memberhip AlexandriaCommunity External Employment & UpliftmentEnvironmental & socially responsible practices Protests & BoycottingNegative publicity Education initiativesHF LearnershipsHealth & Safety promotion Employees Internal RemunerationJob satisfactionEmployment security Strikes & go-slowsPoor performanceNegative attitudeHarm HF reputation Weekly monitor meetingsPerformance incentivesPromotion opportunities Management & Directors Internal Status & remunerationPersonal developmentPromotion opportunity Poor decisions & planningNegative corporate atmosphere impacts all stakeholders AGM with shareholders, Disciplinary policies in place, Monitoring of individual's performance via KPIs Connected Stakeholder Power Stakeholder Interest Level A A B B D D C C Minimal Effort (monitor) A A B B C C D D Keep Satisfied Keep Informed Manage Closely (Key players) Estie Anderssen 16498046 Michael Kater 18265162 Edwin Bunge 18167411 Chante Jansen van Vuuren 18174108 Estie Anderssen 16498046 Michael Kater 18265162 Edwin Bunge 18167411 Chante Jansen van Vuuren 18174108 LOW LOW HIGH HIGH Shareholders. HIGH power HIGH interest. Manage closely. Key relationship. Community.HIGH interestLOW powerKeep informed.Protests impactall stakeholders Greenpeace.LOW interestLOW powerMonitor theiropinions onupholsterers Government. HIGH power LOW interest. Keep satisfied. Adhere to laws.Chamber of Commerce compliance.
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