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Created with Fabric.js 1.4.5 To feature in this newsletter, send in your nominations to spiritkotak.comContact your SQM in case of any further assistance required. To feature in this newsletter, send in your nominations to spirit@kotak.comContact your SQM in case of any further assistance required. Customer Service Stalwarts Customer Service Stalwarts Sushil Raheja had an urgent cash requirement towards property payment of Rs.35 lakhs at a non-home branch location (Chembur branch, Mumbai). Hence, he requested Sonal Mishra around 8.00 pm to arrange for cash before 12.00 noon the next day. However, the Chembur Branch Operations Manager (BOM) denied Sonals request of cash indent for the client as his cash delivery timings were after 2.00 pm. Further, the BOM asked Sonal to coordinate directly with the currency chest team in case of urgency. However, Sonal did not receive any positive response from them as well. Hence, she escalated the matter to the currency chest team head; who in turn didnt guarantee but assured her of trying his best to meet the customers requirement. Further, Sonal liaised with him the next day morning to release the Chembur branch cash van on priority with 1000 rupees currency notes enabling the customer to receive the cash on time & count with ease. Finally, cash was delivered to the client within committed timelines, thus resulting in a wow experience for him & settling his house deal. A cheque worth Rs. 17.5 lakh issued from the account of our client, Talwar Enterprises to the EPF Office a Government body got returned due to some funds mismanagement at their end. The client was anticipating of a non-bailable warrant being issued in the name of the directors since the cheque issued to a government department had returned. Hence, they contacted Pralhadkumar Jana for assistance who promptly co-ordinated with the clearing team for further steadfast resolution. Being a holiday on Saturday both in Chennai& Bangalore for all the branches except for the clearing department; Pralhadkumar initially coordinated with CPC Chennai, then our Bangalore team followed by the SBI Bangalore team for cheque representation & successful clearance. Thus, prompt & unwavering action taken by Pralhadkumar enforced the client to say the below mentioned lines:-This is to thank you from bottom of my heart for your sincere efforts to help me. I dont know how else to thank you guys. Anu, I suggest if any client appreciation Bonus is there in Kotak, plz give it to Pralhad Kapoor Industries Ltd. contacted Priya Joshi immediately after realizing his NEFT worth Rs. 147515/- not being received by its beneficiary holding an account with Bank Of India via Net banking. The client understood that the said NEFT was erroneously initiated from his end with an incorrect beneficiary account number. Priya swung into action & directly approached the NEFT department Bank Of India, took contact details of their Kopri branch where the funds were credited by mistake. Priya then spoke with the Kopri branch officials & sent an email seeking their help to retrieve the funds of our client. Funds were successfully transferred post strenuous follow-upsbeing done by Priya & this resulted in a delightful moment building customers faith in us.
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