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Created with Fabric.js 1.4.5 1.7 and 1.8Area of Study One Outcome One Customer satisfaction occurs when the expectations of clients is met by the business. Customer Surveys may be conducted to determine this The quantity of customers dissatisfied with the product and/or service provided by the organisation. Successful organisations do not have a large amount of customer complaints. BENCHMARKING CUSTOMER COMPLAINTS The amount of goods sold, or services provided KPIs NUMBER OF SALES CUSTOMER SATISFACTION The quantity of customersdissatisfied with the product and/or service provided by the organisation. Successful organisations do not have a large amount of customer complaints The result of operating costs subtracted from the total revenue earned Happens when an organisation compares itself to an organisation of the same market who are renowned in the industry NET PROFIT FIGURES STAFF TURNOVER Staff satisfaction occurs when staff are satisfied with the working conditions,management style, wages and workplace safety of the organisation Records the amount of staff who are nolonger working for the organisation The amount of wasted resources when producing goods and services STAFF SATISFACTION CUSTOMER SATISFACTION The business share of thetotal market; the amount of sales of one organisation divided by the total industry sales, multiplied by onehundred to express it as a percentage % OF MARKET SHARE RATE OF PRODUCTIVITY GROWTH The difference inoutput in one annum as compared to that of theprevious year # OF WORKPLACE ACCIDENTS Quantity of staff within an organisation involved in an unsafe incident
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