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Created with Fabric.js 1.4.5 Interpersonal Communication Verbally The 4 Principles of I.C. Tone of Voice Complicated Contextual Inescapable Gestures Facial Expressions Ismae Bailey LEII October 9th, 2015 Inescapable tap and hold to changethis text! tap and hold to changethis text! tap and hold to changethis text! - even when trying to avoid communicating with others means you are communicating with them-tone of voice, gesture, posture, facial expressions-people judge you about your behavior, not your intent - "once a word goes out of your mouth you can never swallow it again. "-be very careful of what you say and how you say it -everything is communicable even if you think it's not Irreversible -who you think you are -who you think the other person is-who you think the other person thinks you are -who the other person thinks they are- who the other person thinks you are-what the others person thinks they are- no two persons say the same word the same - if something can go wrong it will- if the communication can be understood in different ways it will be understood in the way that does most harm . -communication does not happen in isolation- psychological context ~ needs, desires, values, personality etc. -relational context ~ reaction to other person " the mix " -situational context ~ where are you communicating ? (psychological)- environmental context ~ where are you communicating ? (physical) -cultural context ~ how you grew up, and the traditions/ morals that you have . Officer use the IMPACT method I recognizes the need to Identify and Manage Emotions.M is for Master the Story.P stands for Promote Positive Behavior.A is for Achieve Rapport.C focuses on the need to Control your Response.T is for Take Perspective. Quick Fact Ways people communicate
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