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Created with Fabric.js 1.4.5 Service Areas Italian Contactwith Cultural Groups First Preference 3.47 21 or more 48% Engaging with CALD clients Where did respondents come from? Info here Resource Development for Culturally Competent Care Resources-brochures Cultural profiles Communication cards Online /websites Interpreter services Sources:Survey Monkey results Culturally Competent Care surveyKatja Fiedler, Healthy Active and Ageing coordinatorBallarat Regional Multicutlural Council 2015 Home Care Packages Carer Support and Respite 12.5% 11 - 20 1 - 10 33.3% 12.5% 8.3% 33.3% Unsure N/A German Croatian / Greek Dutch / Hungarian / Polish How Many CALD clients? My organisation promotes and provides Cultural Awareness Training Frequency Resources Identified Barriers The most relevant forms of support identified CALD clientbackgrounds Same languageservices Culturally Appropriate Food Actively encourages employment of bilingual and culturally diverse staff Culturally sensitiveassessment Cultural and spiritual care Residential Care Allied Health 92 % 15 % 26 % 9 % 14 % Not applicable 1 % Experience in working with interpreters None Over thephone Both over the phoneandface to face Face to face 24% 20% 8% When available Once a year Not at all Infrequent - less than once a year Multicultural ServiceProviders Organisation links CulturalAssociations Ethno-specific Service Providers 68.4% 26.3% 47.4% Engage through CALD staff and volunteers Consult with community leaders Information throughexpo stalls,information session,open day Participate in local CALD community events 59% 59% 45% 32% Resources Access Cultural Awareness Language Demographics Faith Based Organisations 26.3% HACC - Aged and Disability In order of average 3.42 3.45 3.40 3.26 3.11 Second Preference Third Preference Fourth Preference Fifth Preference Last Preference Culturally Specific ResourceDevelopment TrainingOpportunities Online access to resourcesand training Partner withMulticultural andEthnospecificService Providers CALD specificservice providernetwork Education Availability No ethno-specific services Time Staff Transport Resistance to services Serviceawareness No trust Limited connection Communication services No local interpreters Community barriers Reverting back to first language Lack of bilingual workers Limited number of CALD clients
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