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Created with Fabric.js 1.4.5 SMPN 139Jakarta Junior High School : Senior High School : SMUN 103 Jakarta Major: IPK:3.28 Universitas Krisnadwipayana Address Jl Pisangan I Rt. 0012 Rw. 03 No. 07 Penggilingan - CakungJakarta Timur 13940 Education Dini Handriyani 021 - 9287 4200, 021- 461 7820 2004 Achievement Place Of BirthJakarta, 21 February 1982 Faculty Of LAW Skills Married dhandriyani@yahoo.com Moslem Contact Center Outbound Coordinator of The Mon t- Jun 2011 Contact Center Outbound Coordinator of The Month - Aug 2011 The Best Service Quality Process Improvement of The Month - Nov 2011 The Best Sales Program Beli Pulsa Gratis Pulsa - 2012 Math Counts Coach Employee Of the Month Aug 2006 2nd E-Project the Title Esia Mobile Zone in CRM Division Juni 2009 Finalis ICCA ( Indonesia Contact Center Association ) - 2009 Contact Center Outbound Agent of The Month Aug 2008 The Most Initiative Agent ( Outbound ) Oct 2007 Contact Center Outbound Coordinator of The Month Dec 2010 The Best Service Quality Process Improvement of The Month Nov 2011 Contact Center Outbound Coordinator of The Month Jul 2011 Contact Center Outbound Coordinator of The Month Aug 2011 Contact Center Outbound Coordinator of The Month Apr 2011 The Best Sales Program Beli Pulsa Gratis Pulsa - 2012 Work Experience Sept 2000 - Jan 2004 : Sales Promotion Girl During my study, I Worked as a Sales Promotion Girl For Some food or beverage products in the various agencies Dec 2004 - Mar 2005 : Call Center. PT Outsourching Indonesia Receiving incoming Call and Handling Complaint Mar 2005 - Jan 2009 : Billing Collection, PT. Outsourching Indonesia Analyze data and Report For Customer, Creating and Maintain Customer, Reminder Billing Customer, Follow Up Complaint Monitoring system of the Credit Limit by outbound agents and SMS Remainders to customers, Solving the problem, Doing upgrade and downgrade credit limit, Doing block and open block telephone Dec 2010 - Dec 2011 : Staff Coordinator and Admint Outbound Prepaid. PT. Bakrie Telecom, TBK Responsible for coordinating and overseeing the activities team, Responsible for achieving sales that have been set, Create and perform sms blast to customer Collect and summaries a employee query plan for all departmentDevelop a procedure for employee recruitmentSorting application and initial interview to obtain the appropriate candidatesRecommend a candidates based on the results of psychological tests and the initial interviewMonitoring the term of the employment contract Dec 2011 - Jan 2013 : Staff Recruitment & Training. PT. Bakrie Telecom, TBK Create a summary report about a mutation, promotion and employee status (additional children, married, stop).Measuring the relevant training needs for call center agentConduct products training and new programs for call center agentEnsure programs and new products will release to customer could be understood by the call center agent Jan 2013 - Dec 2013 : Staff Business Process & Procedure training. PT. Bakrie Telecom, TBK Measuring the relevant training needs for call center agentCreating new products and programs for customer satisfactionConduct a review of products and programs that will release to customer Conduct products training and new programs for call center agentEnsure programs and new products will release to customer could be understood by the call center agent Dec 2013 - Feb 2015 : Staff General Affair. PT, Bakrie Telecom, TBK Receiving and verifying the completeness and validity of incoming invoices and documensMake payment prioritiesCoordinate and negotiate with internal and external parties for payment priority reportMaintaining relationships with vendors and help in handling the complaint on the vendor / supplier, including follow-on treatment memorandum of payment / invoice with related parties Jan 2009 - Dec 2010 : Staff Admint Support (Credit Limit /Unbilled Management). PT. Bakrie Telecom, TBK Analyze 160cm/ 58kg Ms Word Ms Acces Ms Excell Power Point Management Financial Detail Leadership Creativity
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