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Created with Fabric.js 1.4.5 Housekeeping management is at the core of hotel operations and can make the difference between a reputed hotel and one that guests are unlikely to visit again. The primary housekeeping duty is to ensure the cleanliness and orderliness of hotel rooms and to ascertain that they are properly stocked with the supplies to which guests are entitled. A hotel housekeeping manager not only supervises housekeepers in conducting their duties but also investigates any complaints guests make and takes corrective action. Hotel security officers help protect guests and their valuables, as well as fellow hotel employees. Typically, hotel security guards do not carry firearms, although there might be weapons on the premises they can access if required. Depending on state law and hotel policy, guards can be trained on the job or required to obtain formal training prior to employment. Security: Housekeeping: The laundry staff are responsible for the washing and folding of all camper and staff clothing; staff includes all support staff, and they need washing of all bed linen & blankets in every Saturday,Keeping the laundry room neat and tidy. Laundry Staff: Front Office: Reporting to the Rooms Division Manager, the Front Office Manager is in charge of reception and the switchboard. To be responsible for welcoming guests and handling any complaints. In doing so, he or she: •Supervises reservations and the allocation of bedrooms with the Executive Housekeeper •Monitors the customer accounts and till accounts •Applies and ensures the application of the sales strategy to maximise occupancy and average room price •Co-ordinates the reception team, organising its work and schedules Receptionist: To be responsible for the stays of guests in the hotel. He or she maintains the guest folder from arrival to payment on departure.•To welcome guests •To ensure that guests receive high quality service •To promote loyalty amongst a broad range of customers •To manage a till Porter: A hotel porter is a hospitality professional who ensures that guests of a hotel receive services which make their stays more enjoyable. The precise duties of a hotel porter vary, depending on the hotel and the region of the world the porter works in. In all cases, the focus of the job is on providing customer service and keeping guests as contented as possible so that they will be more likely to return in the future.
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